Your privacy is our priority. This document transparently explains how a66cool collects, uses, stores, and protects your personal data as a member of our platform in Malaysia.
Your personal data is never sold to third parties for marketing purposes without your explicit consent.
This Privacy Policy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia and international standards.
A66cool ("we", "Platform") takes seriously its responsibility to protect the privacy of all users and members who use our services. This Privacy Policy has been established to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices.
When you register as an a66cool member, use our web platform or mobile app, contact our support team, or carry out any financial transaction through the platform, you entrust some of your personal data to us. We do not take this responsibility lightly.
This document transparently sets out: what data we collect, why we collect it, how we use it, who can access it, how long we retain it, and what rights you have as the owner of that data. We believe transparency is the foundation of trust, and trust is the foundation of a long-term relationship between us and the Malaysian player community.
A66cool only collects data that is strictly necessary to provide you with a safe, legal, and quality service. The following are the categories of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, IC number, date of birth, gender | KYC Verification & member eligibility |
| Contact Information | Email address, phone number | Account communications & customer support |
| Financial Information | Bank account number, account holder name, payment method | Deposit & withdrawal processing |
| Technical Data | IP address, device type, operating system version, web browser | Account security & fraud prevention |
| Usage Data | Game records, transaction history, wagering patterns | Regulatory compliance & responsible gaming |
| Communications Data | Support chat logs, email records | Complaint resolution & service improvement |
We do not collect sensitive data such as health information, political views or religious beliefs except in very limited circumstances and with your explicit consent. Biometric data is not collected by the a66cool platform.
The personal data we collect is used exclusively for the following purposes:
A66cool does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, we may share data with the following parties under limited and controlled circumstances:
All third parties that receive data from a66cool are required to meet the same or higher data protection standards that we ourselves uphold. Written agreements are signed with every service provider to ensure your data is handled responsibly.
Protecting your data from unauthorized access, loss or misuse is our technical priority. a66cool implements the following security layers:
A66cool uses cookies and similar tracking technologies to ensure the platform functions correctly and to provide you with a better experience. The following are the types of cookies we use:
You may manage or disable non-essential cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality or user experience of the platform.
A66cool retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with legal obligations. Our retention period guidelines are as follows:
Once the retention period has elapsed and there is no legal requirement to retain the data, a66cool will securely delete or anonymise it using trusted deletion procedures.
Under Malaysia's PDPA and a66cool's privacy policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of inaccurate or incomplete personal data.
In certain circumstances, you may request that we delete your personal data, subject to legal obligations.
You may request that we restrict how we use your data in certain circumstances.
You have the right to receive your data in a machine-readable format for transfer to another service.
You may object to the processing of your data for direct marketing purposes or in certain other circumstances.
To exercise any of these rights, please contact our privacy team at [email protected]. We will respond to your request within 30 business days. In complex cases, this period may be extended up to 60 days with notice to you.
The a66cool platform is exclusively for individuals aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21.
If we discover that personal data of a child or minor has been collected without our knowledge, we will immediately take the following steps:
Parents or guardians who believe their child has registered an a66cool account without permission are urged to contact us immediately at [email protected].
A66cool reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or platform operations. The date of the most recent update will always be displayed at the top of this document.
For significant changes to how we use your personal data, we will notify you via:
Continued use of the a66cool platform after any changes to the Privacy Policy take effect will be considered your acceptance of the updated policy.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please reach us through the following channels:
Our privacy team is committed to addressing every enquiry transparently, professionally and within a reasonable timeframe.
Six layers of protection keeping your personal information secure at all times
Your data is protected with 256-bit SSL encryption and TLS 1.3 protocol — the same technology used by leading financial institutions and banks worldwide. Every bit of information travelling between your device and our servers is fully encrypted.
A66cool has never and will never sell your personal data to advertisers or third-party marketing companies. Your data belongs to you, not as a business commodity of ours. We generate revenue from the gaming platform, not from selling member information.
All of a66cool's data handling practices are designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular compliance reviews and update our procedures whenever the law changes.
Access to member data within a66cool's internal systems is restricted to staff who genuinely require it for legitimate operational purposes. All access is logged, audited, and monitored by our information security team.
We retain your data only for as long as required by law or operational necessity. Data that has exceeded its retention period is securely deleted using trusted procedures, ensuring your old information is never left uncontrolled.
In the event of any security incident affecting your data, the a66cool team is committed to notifying you within 72 hours. We believe in full transparency — you have the right to know if your privacy has been compromised.